Performance Consulting is a role that is quickly gaining popularity.
In order for performance consultants to make a significant difference
in organization results, they need to advance beyond their current
focus on improving the individual performer. Dr. Rummler, a leader in
performance consulting for 35 years, calls this next level of the
performance consulting endeavor, "Serious Performance Consulting" or
SPC.
In this book, Rummler illustrates what he means by SPC through an
extensive case study which illustrates both what a serious performance
consulting engagement looks like and what a serious performance
consultant does, including:
Going beyond the initial request for help to find a viable critical
business issue and a gap in results and to establishing how success of
the project will be evaluated.
Using a conceptual performance analysis framework to generate
hypotheses for possible causes of the gaps in results.
Following an effective, systematic process for conducting the analysis
(i.e., test the initial hypotheses).
Identifying exemplary performance to establish the difference between
"is" and "should" performance and the cause behind such differences.
Specifying a solution set that addresses all significant factors that
affect the gap in results.

ISPI Serious Performance Consulting According to Rummler

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